Terms of Service

Effective date: 12 May 2026 · Last updated: 12 May 2026

1. About these terms

These terms govern your use of the Taylormade Care platform ("the Platform", "the Service") at app.taylormade-care.co.uk. By creating an account or using the Service you agree to these terms. If you do not agree, please do not use the Service.

These terms should be read alongside our Privacy Policy, which forms part of these terms.

2. Who we are

The Platform is operated by [Operating Entity Ltd], company number [TBC], registered in England & Wales ("we", "us", "our"). You can contact us at support@taylormade-care.co.uk.

3. The Service

The Service is a multi-tenant childcare-management web application providing record-keeping, parent communication, invoicing, and related tools for UK childminders, nurseries, and similar early-years providers. Specific features are listed on app.taylormade-care.co.uk/welcome and may change over time as the Service evolves.

4. Eligibility

To create an account you must:

• be at least 18 years old;
• operate, or work for, a UK-based childcare provider (childminder, nursery, or similar);
• have the authority to enter into these terms on behalf of your business; and
• comply with all applicable laws and regulations governing your childcare work, including Ofsted requirements and the UK GDPR.

5. Your account

When you sign up you become the manager of a tenant on the Platform. You may create additional staff accounts within your tenant. As manager you are responsible for:

• the actions of all staff users you create within your tenant;
• keeping your password (and the passwords of your staff) confidential;
• notifying us promptly if you become aware of unauthorised account access; and
• ensuring the contact details on file are accurate and current.

We may suspend or close accounts where these terms have been breached, where required by law, or where prolonged inactivity makes continued storage of personal data unjustified under data-minimisation principles.

6. Your responsibilities for content

You are the data controller for the records you create about children, parents, and staff in your tenant. By using the Service you confirm that:

• you have a lawful basis under UK GDPR (typically the contract with the parent / carer) to process the personal data you enter;
• you have notified parents, in line with your privacy notice, that you use the Service to keep their child's records;
• you keep records in line with the retention requirements of your regulator (Ofsted, Care Inspectorate, etc.);
• you have ICO data-protection registration where this is required of your business.

The Service is a record-keeping tool. It does not provide regulatory advice, replace your professional judgement, or warrant compliance with any specific Ofsted or safeguarding standard. You remain responsible for your regulatory obligations.

7. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or to upload unlawful, harmful, defamatory, or infringing content;
• attempt to gain unauthorised access to any part of the Service, other accounts, or any underlying systems;
• probe, scan, or test the security of the Service, or attempt to bypass any security or rate-limiting feature;
• scrape, harvest, or systematically extract content (including parents' or children's personal data) from the Service;
• resell, sub-license, or commercially exploit access to the Service to third parties;
• impersonate any person, or misrepresent your relationship with any individual whose data you record;
• use the Service in any way that could damage, disable, overburden, or impair its operation for others.

8. Subscription & payment

The Service is currently provided free of charge during an early-access phase. Paid plans will be introduced with at least 30 days' written notice to existing account holders (sent to the email address on file) before any charges apply. If a paid plan is introduced, continued use of the Service after the notice period is taken as acceptance of the new pricing; if you do not accept, you may close your account before the change takes effect, and we will provide a data export window as described in section 10.

Any fees, when introduced, will be billed in GBP and may attract VAT where applicable. We may use third-party payment processors and your use of the Service is also subject to their terms.

9. Service availability and early-access status

The Service is provided "as-is" and "as available" during its current early-access phase. We do not offer a formal Service Level Agreement (SLA), uptime guarantee, or warranty of any kind beyond statutory consumer rights that cannot be excluded under UK law.

We aim to keep the Service running reliably but, especially in early-access, brief outages, feature changes, and breaking changes may occur. We will give reasonable notice for planned maintenance where we can.

10. Termination and data export

You may close your account at any time by contacting us at support@taylormade-care.co.uk. We may suspend or close your account where you have materially breached these terms (including section 7), where required by law, or where we cease to provide the Service.

On account closure (by either side), we will: (a) keep your tenant data available for a window of at least 30 days during which you can request a data export, and (b) delete the data from active systems after that window, and from backups within a further 90 days, as described in our Privacy Policy.

If we cease to provide the Service entirely, we will give you at least 60 days' notice and a data-export window of at least that length.

11. Your content and our intellectual property

You retain all rights in the content you upload or create within your tenant (children's records, observations, photos, contracts, invoices, etc.). You grant us a limited licence to host, store, transmit, and process that content solely to provide the Service to you.

The Platform software, branding, design, and underlying code are owned by us. Nothing in these terms transfers any of our intellectual property rights to you. You may not copy, modify, or create derivative works from the Service except as expressly permitted.

12. Third-party services

Some features rely on third-party services (currently: Hetzner for hosting, Google for optional Gmail integration, Microsoft for optional Outlook integration, Resend for transactional email, Porkbun for domain/DNS). Your use of those features is also subject to those providers' terms. We list our sub-processors in section 7 of the Privacy Policy and will update that list if it changes.

13. Disclaimers and limitation of liability

To the maximum extent permitted by law:

• the Service is provided on an "as-is" basis without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement, beyond the statutory consumer rights that cannot be excluded under UK law;
• we are not liable for indirect, consequential, or incidental losses, loss of profits, loss of goodwill, or loss of data beyond what we hold under our retention rules;
• our total liability to you in any 12-month period is limited to the greater of (a) the fees you have paid to us in that period or (b) £100.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

The Service is not a clinical, medical, or safeguarding decision-making tool. Records you keep on the Service do not constitute professional advice and should not be relied on in place of your professional judgement or that of qualified third parties (health visitors, GPs, social workers, etc.).

14. Indemnity

You agree to indemnify us against any claims, losses, or expenses arising from (a) your unlawful use of the Service, (b) content you upload that breaches a third party's rights, or (c) your breach of these terms or the Privacy Policy. We will notify you promptly of any such claim and not settle it without your reasonable involvement.

15. Changes to these terms or the Service

We may update these terms from time to time. For material changes (such as new fees or significantly different obligations) we will notify account holders by email and give at least 30 days' notice. Continuing to use the Service after the notice period is taken as acceptance of the updated terms; if you do not accept, you may close your account during the notice period.

Minor or clarifying changes (typos, broken links, restructuring) may be made without specific notice; the latest version is always available at app.taylormade-care.co.uk/terms.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except that where you are a consumer you may also bring proceedings in the courts of the part of the UK in which you live.

17. Contact

If you have questions about these terms, contact support@taylormade-care.co.uk.